Voice Process Associate
5 days ago
Hiring for Voice Process Associate
Location: Mohali, Punjab
Department: Customer Support / Operations
Employment Type: Full-time
About the Role:
We are hiring Voice Process Associates for our Mohali office. The role involves handling customer calls (inbound/outbound), resolving queries, and ensuring excellent customer service. Freshers with good communication skills are welcome to apply.
Key Responsibilities:
• Manage inbound/outbound customer calls in a courteous and professional manner.
• Provide accurate information about products/services.
• Handle complaints and escalate issues when required.
• Update customer records and maintain call logs.
• Meet daily/weekly performance targets.
• Ensure customer satisfaction through effective communication.
Required Skills & Qualifications:
• Excellent verbal communication skills in English/Hindi
• Good listening and problem-solving abilities.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to work in shifts (if required).
• Educational Qualification: 12th Pass / Graduate (any stream).
• Freshers can apply; experience in BPO/Voice Process will be an advantage.
⸻
Benefits:
• Attractive salary performance incentives.
• Growth and promotion opportunities.
• On-job training provided.
• Positive and friendly work environment.
WALK-IN -CALL HR ANJALI
ASPIRE TELESERVICES, D228, FOURTH FLOOR , MOHALI , NEAR AJIT SAMACHAR
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