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Medical Executive
2 weeks ago
Key Responsibilities
- Answer and manage incoming patient calls and email enquiries with professionalism and empathy.
- Schedule, confirm and coordinate patient appointments, follow-ups, and procedures.
- Maintain and update the practice diary and records accurately.
- Prepare and process medical documentation, correspondence, and reports.
- Liaise with insurance companies regarding patient cover, authorisations, and claim submissions.
- Follow up on outstanding claims and patient payments.
- Coordinate with healthcare providers, laboratories and other relevant parties when needed.
- Ensure patient confidentiality and compliance with GDPR and relevant medical regulations.
Requirements
- Previous experience as a medical secretary, administrative assistant or similar role in a healthcare setting in UK.
- Knowledge of UK private medical insurance procedures and claims processing.
- Excellent communication skills, both verbal and written.
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Proficiency in Microsoft Office and familiarity with medical practice management software.
- Professional, discreet and patient focused approach.
- Experience working in a private medical practice in UK.
- Knowledge of medical terminology.
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