Deputy General Manager_ Technical Architect,AAD,M365 Suit,UEM,APPV,MECM,VDI_Pune

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role purpose: 
We are seeking a highly skilled and experienced Senior Architect,to lead the triage and technical analysis of Service Catalogue requests for our B2B client delivery. This role is critical in ensuring timely and accurate classification of requests such as either Small Work Orders (SWO) or Scope of Work (SoW), followed by the creation of High-Level Designs (HLDs) with effort estimations and milestone-based delivery plans.

Must have technical/professional qualifications: 

•Azure Active Directory

•Windows Server OS & OS Patching

•Cloud Subscription Management

•Cloud Storage Solutions

•Virtualized Desktop Infrastructure (VDI)

•Microsoft 365 Suite (Exchange, Teams, SharePoint, etc.)

•Unified Endpoint Management (UEM)

•Application Lifecycle Management

•APP-V (Application Virtualization)

•MECM (Microsoft Endpoint Configuration Manager)

•Software Packaging & Deployment

Core competencies, knowledge and experience:

•Bachelor's degree in computer science, Information Technology, or a related field.

•12+ years of IT experience with at least 5 years in an Architect role.

•Proven experience in service catalogue management and technical solutioning.

•Strong understanding of enterprise IT environments and cloud technologies.

•Excellent communication and stakeholder management skills.

•Experience working in global delivery models (onshore/offshore).

•Analytical thinking and problem-solving

•Technical leadership and decision-making

•Planning and organizational skills

•Stakeholder engagement and communication

•SLA and compliance awareness

Roles and Responsibilities:
The Architect will work closely with different Clients and offshore delivery teams, ensuring compliance with SLAs and avoiding penalties due to delays or inaccuracies.

•Service Catalogue Management-Triage incoming service catalogue requests. Classify requests as SWO. Ensure accurate and timely submission of SWO/SoW documentation within SLA timelines. Technical Analysis & Design- Perform deep technical analysis of each request. Create High-Level Designs (HLDs) with detailed effort estimations. Develop milestone-based delivery plans aligned with client expectations. Stakeholder Collaboration-Liaise with client teams, and offshore delivery units. Participate in technical discussions, workshops, and reviews. Ensure alignment of solutions with client architecture and compliance standards. Governance & Compliance- Maintain documentation and audit trails for all requests. Ensure adherence to SLA commitments to avoid penalties. Support governance reviews and reporting.

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch