Manager, Business Insights
1 week ago
Title and Summary
Manager, Business InsightsOverview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
The Business Insights team is focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The Manager, Business Insights will respond positively to the following:
Have you effectively partnered with leadership across Sales, Delivery, Product and other functions to enhance strategic decision making through facts and data?
Are you passionate about diagnosing strategic gaps and opportunities within a function's operations -- and identifying how they can be corrected and addressed?
Do you have a strong experience with building data-driven infrastructure, including system configuration, data storage and usage of BI platforms?
Do you have experience in driving productivity enhancements through the identification, procurement and/or development of technology solutions to match business needs?
Role
Influences the decision-making process to produce better outcomes in a dedicated Services function (Sales, Delivery, Product, Strategy, HR, etc.) -- providing a fact-base and thought-partnership to functional leaders
Establishes the right measurement frameworks, KPIs and analysis questions to identify the health of the business for a dedicated function
Ensures team members can maximize their time on intended work (i.e. Sales and Delivery with Clients; Product on Code Development), minimizing other efforts through automation, process simplification and hands-on partnership
Leads the execution of special projects without a clear owner -- building cross-functional teams for topics like M&A integration, Agile Initiatives, etc.
Drives the development of overall Data & Services analytic infrastructure, with a focus on ensuring all systems are configured optimally and data is centrally aggregated
All About You
Excellent problem solving skills, with a strong emphasis on the development of frameworks and processes that are scalable and automated
Strong business knowledge relevant to a given Services function -- and a passion for increasing knowledge
Excellent command of relevant data sets (e.g. Financial, Sales & Marketing, Costs, etc.) and strong comfort with databases and data analytic tools (e.g. SQL, ETL Processes, Tableau, Salesforce, etc.)
Strong technical orientation, with experience on both Product Management-style collaboration with internal developers and the configuration of third-party technical system
Generalist mentality with a well-rounded skill set; Previous consulting experience a plus
Excellent verbal and written communicator at all levels of the organization
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