
Customer Service Executive
4 days ago
Join our customer support team and assist customers via chat and email. No voice calls involved Great opportunity for freshers to start their career in customer service.
Role & responsibilities:
- Handle customer queries via chat and email in a timely manner.
- Provide accurate information about products, services, and policies.
- Resolve customer issues, complaints, and requests efficiently.
- Escalate complex cases to senior team members when required.
- Maintain proper records of customer interactions.
- Meet quality and productivity targets such as response time and resolution rate.
Preferred candidate profile:
- Minimum 10+2 or Graduate in any stream.
- Only freshers can apply.
- Only immediate candidates preferred.
- Excellent communication is mandatory.
- ready to work in Rotational shifts with rotational week offs.
Perks and benefits:
- Work from office.
- 5 days working
- Growth and learning opportunities.
- Both ways cab facility
Interview round:
HR screening, Operations round, SHL test.
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