Customer Service Executive

3 days ago

Pune, Maharashtra, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Join our customer support team and assist customers via chat and email. No voice calls involved Great opportunity for freshers to start their career in customer service.

Role & responsibilities:

  • Handle customer queries via chat and email in a timely manner.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues, complaints, and requests efficiently.
  • Escalate complex cases to senior team members when required.
  • Maintain proper records of customer interactions.
  • Meet quality and productivity targets such as response time and resolution rate.

Preferred candidate profile:

  • Minimum 10+2 or Graduate in any stream.
  • Only freshers can apply.
  • Only immediate candidates preferred.
  • Excellent communication is mandatory.
  • ready to work in Rotational shifts with rotational week offs.

Perks and benefits:

  • Work from office.
  • 5 days working
  • Growth and learning opportunities.
  • Both ways cab facility

Interview round:

HR screening, Operations round, SHL test.

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