
Training Manager
5 days ago
Role and Key Responsibilities:
- Develop and implement a learning content strategy aligned with business and operational goals.
- Identify training needs based on process changes, business requirements, and performance data, TNA/TNIs
- Plan and manage the content development roadmap and deliver
- Collaborate with operations, quality, HR, and business teams to gather inputs and validate content.
- Ensure team productivity, skill development, and adherence to timelines. Oversee the creation of engaging, process-specific, and role-based learning content.
- Ensure use of adult learning principles.
- Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids.
- Review and approve content to ensure accuracy, consistency, and compliance with business and regulatory standards.
- Maintain version control and documentation of all learning materials.
- Ensure content is accessible and inclusive for diverse learner groups.
- Leverage Learning Management Systems (LMS) and authoring tools if necessary
- Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness.
- Stay updated on emerging learning technologies and trends.
- Use Kirkpatrick's model or similar frameworks to evaluate training effectiveness.
- Analyze learner feedback, performance metrics, and business outcomes to refine content.
- Drive a culture of continuous learning and innovation.
- Act as a point of contact for business regarding training content.
- Present content strategies, updates, and impact reports to internal and external stakeholders.
- Ensure alignment with Service Level Agreements (SLAs) and business expectations.
Key Skills and knowledge:
- Bachelor's & degree in related field with more than seven years of relevant experience (with two to four years of Progressive Mgmt. Experience) preferred.
- Prior experience in customer service or call centre environment preferred.
- Excellent communication skills, both written and verbal.
- Demonstrated ability to mentor, coach and provide direction to team members.
- Knowledge of general Concentrix operating policies and procedures.
- Ability to work in a flexible schedule.
- Travel required.
- Ability to effectively present information to internal and external associates.
Educational Qualification : Graduate
Looking or immediate joiners or with notice period of 30 days
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