Training Manager

6 days ago

Gurgaon, Haryana, India Airful Consulting Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role and Key Responsibilities:

  • Develop and implement a learning content strategy aligned with business and operational goals.
  • Identify training needs based on process changes, business requirements, and performance data, TNA/TNIs
  • Plan and manage the content development roadmap and deliver
  • Collaborate with operations, quality, HR, and business teams to gather inputs and validate content.
  • Ensure team productivity, skill development, and adherence to timelines. Oversee the creation of engaging, process-specific, and role-based learning content.
  • Ensure use of adult learning principles.
  • Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids.
  • Review and approve content to ensure accuracy, consistency, and compliance with business and regulatory standards.
  • Maintain version control and documentation of all learning materials.
  • Ensure content is accessible and inclusive for diverse learner groups.
  • Leverage Learning Management Systems (LMS) and authoring tools if necessary
  • Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness.
  • Stay updated on emerging learning technologies and trends.
  • Use Kirkpatrick's model or similar frameworks to evaluate training effectiveness.
  • Analyze learner feedback, performance metrics, and business outcomes to refine content.
  • Drive a culture of continuous learning and innovation.
  • Act as a point of contact for business regarding training content.
  • Present content strategies, updates, and impact reports to internal and external stakeholders.
  • Ensure alignment with Service Level Agreements (SLAs) and business expectations.

Key Skills and knowledge:

  • Bachelor's & degree in related field with more than seven years of relevant experience (with two to four years of Progressive Mgmt. Experience) preferred.
  • Prior experience in customer service or call centre environment preferred.
  • Excellent communication skills, both written and verbal.
  • Demonstrated ability to mentor, coach and provide direction to team members.
  • Knowledge of general Concentrix operating policies and procedures.
  • Ability to work in a flexible schedule.
  • Travel required.
  • Ability to effectively present information to internal and external associates.

Educational Qualification : Graduate

Looking or immediate joiners or with notice period of 30 days

  • Training Manager

    2 weeks ago

    Gurgaon, Haryana, India Battery Smart Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:An experienced Training Manager with 5-6 years of hands-on experience in building and running training programs. The person will oversee product & process training, behavioural & soft skills learning, content creation and management, and end-to-end Learning Management System operations. The ideal candidate is a strategic thinker, excellent...

  • Training Manager

    1 week ago

    Gurgaon, Haryana, India BLS International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBLS International Services Ltd. is a globally trusted partner for governments and citizens, specializing in visa, passport, consular, and citizen services. The company holds prestigious global certifications and collaborations with over 46 client governments. With a global footprint spanning 70 countries and a workforce of 60,000...

  • Training Manager

    12 hours ago

    Gurgaon, Haryana, India Globiva Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company: GlobivaLocation: Gurgaon (Work from Office)Working Days: 6 DaysJob Title:Training Manager BPOExperience:7-12 Years (Training + Team Handling)Key Responsibilities:Manage and lead a team of trainers, Lead Trainers and AM Training across multiple BPO processes (Voice/Non-Voice Sales & Customer Service).Design, develop, and deliver training programs...

  • Training Manager

    1 week ago

    Gurgaon, Haryana, India MakeMyTrip Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the Opportunity:Role:Training ManagerLevel:ManagerReporting To:Vice President - HolidaysLocation:GurugramAbout the Function:With a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.As a leading name in the leisure travel space, MMT Holidays serves...

  • Manager - Training

    6 days ago

    Gurgaon, Haryana, India MakeMyTrip Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About The OpportunityRole: Training ManagerLevel: ManagerReporting To: Vice President - HolidaysLocation: GurugramAbout The FunctionWith a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.As a leading name in the leisure travel space, MMT Holidays...

  • Training Manager

    2 weeks ago

    Gurgaon, Haryana, India Optum Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Training Manager

    7 days ago

    Gurgaon, Haryana, India Nutribray Healthcare Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Join Nutribray as a Training Manager Lead Pan-India field force training in infant nutrition. Must have 1+ year experience, strong product knowledge, and be Gurgaon-based. Travel-ready? Apply now for a dynamic role in a fast-growing company

  • Training Manager

    1 week ago

    Gurgaon, Haryana, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionDesign and develop comprehensive training programs tailored to various departments and job roles, addressing both technical and soft skills requirements.Conduct training sessions, workshops, and seminars for employees, ensuring that they are equipped with the latest information and best practicesImplement assessment methods to measure the...

  • Training Manager

    1 week ago

    Gurgaon, Haryana, India Airtel Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Training Manager - NetworksTraining Manager - Networks We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We...

  • Training Manager

    6 days ago

    Gurgaon, Haryana, India Airtel Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Training ManagerTraining Manager for Networks We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our...