Director- Project Operations

1 week ago

Hyderabad, Telangana, India Sapwood Ventures Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities

Project Operations:

  • Monitor, manage and support senior leaders from Projects (e.g. Project Head), while enabling seamless project delivery.
  • Facilitate close coordination between project, finance and sales team.
  • Level - 2 support / escalation
  • Monitor and oversee end-to-end project execution, guiding and supporting project leads.
  • Responsible for control over the four critical parameters part of project execution, Scope, Time, Quality and Cost.
  • Allocate resources and coordinate between technical, sales, and client teams. Track project progress, mitigate risks, and resolve operational issues.
  • Monitor project budget, expenses and align with the overall profitability goals of each project.
  • Engage with end-customers to ensure achievement of the highest level of CSAT (customer satisfaction). Act as a point of contact for key clients, resolving escalations and ensuring service quality.
  • Build and maintain strong client relationships to support repeat business.

Preferred candidate profile

  • Graduate with MBA
  • 10 years of experience in fit-out project coming from ELV/IT/AV background
  • Strong understanding of AV/IT products, integration processes, and project execution workflows.
  • Proven ability to collaborate across cross-functional teams (sales, projects, and service).
  • Excellent verbal, written, and client-facing communication.
  • Strong analytical, decision-making, and conflict-resolution abilities.
  • Proficiency in MS Office, ERP/CRM systems, and project management tools.

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