Sales Support Executive

2 weeks ago

Andheri West Mumbai Maharashtra, India sukhras machines Full time ₹ 2,40,000 - ₹ 3,60,000 per year

The Sales Coordinator will be responsible for managing and supporting the sales process for equipment and spare parts through the company's ERP system. This includes registering customer enquiries, preparing quotations, coordinating with internal departments for order execution, and ensuring timely customer communication and documentation.

Key Responsibilities:1. Enquiry & Data Management

  • Receive and record customer enquiries in the ERP system accurately and promptly.
  • Categorize and tag enquiries as per product group, region, or priority.
  • Maintain up-to-date records of all enquiries, quotations, and order statuses.

2. Quotation & Order Processing

  • Prepare and issue quotations for spares and consumables using ERP templates and pricing data.
  • Coordinate with the technical and procurement teams for price validation, lead times, and special item requests.
  • Follow up with customers on pending quotations to convert them into confirmed orders.
  • Generate and process sales orders in ERP once customer confirmation is received.

3. Coordination & Communication

  • Liaise with internal departments such as stores, purchase, accounts, and logistics to ensure timely order execution.
  • Communicate order status, dispatch details, and delivery timelines to customers.
  • Support the Sales Manager and field sales team with data, reports, and follow-ups.

4. Documentation & Reporting

  • Maintain proper filing of quotations, purchase orders, and correspondence.
  • Prepare daily/weekly sales and enquiry reports from ERP for management review.
  • Ensure all transactions are compliant with company processes and audit requirements.

5. Customer Service

  • Respond promptly to customer queries and provide updates on pending requests.
  • Support after-sales service coordination when required (e.g., warranty claims or service part dispatches).
  • Build and maintain good relationships with repeat customers.

Job Type: Full-time

Pay: ₹11, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Have you worked for an OEM? What are the products your previous companies have sold?
  • Are you comfortable understanding & learning technical information of different equipment's?
  • How well do you know excel? Do you know any formulas & functions?

Work Location: In person

Speak with the employer

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