Amazon Connect

7 days ago


Andhra Pradesh, India Virtusa Full time

Key Responsibilities

Develop and maintain contact center solutions using Amazon Connect including contact flows IVR systems and integrations

Collaborate with architects tech leads and business teams to understand requirements and deliver scalable solutions

Implement AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch to support contact center functionality

Integrate Amazon Connect with CRM platforms, ticketing systems, and third party APIs

Optimize performance reliability and cost efficiency of contact center components

Participate in code reviews testing and deployment activities

Troubleshoot and resolve issues in production and development environments.

Document technical designs, configurations, and best practices.

Required Qualifications
Bachelors degree in Computer Science Engineering or related field

4 Plus years of experience in software development or cloud engineering

1 Plus years of hands on experience with Amazon Connect and related AWS services

Strong understanding of contact center technologies such as IVR CTI and call routing

Proficiency in programming languages like Python, , or Java.

Experience with RESTful APIs and serverless architecture.

Good communication and problem-solving skills.

Preferred Qualifications
AWS Certified Developer or Solutions Architect.

Experience with CRM platforms (e.g., Salesforce, Zendesk) and their integration with Amazon Connect.

Familiarity with DevOps tools and CI/CD pipelines.

Exposure to AI/ML services for enhancing customer interactions.


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