Del Cxqo Associate

Bachelor's degree.
- 0 to 2 years of experience in a contact center or equivalent.
- Ability to work any shift including: nights, weekends and holidays.
- Comfortable working in an ambiguous and fast paced environment.
- Must be able to work virtually in a work from home environment.
- High attention to detail.

Job summary
How often have you had an opportunity to be an early member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry?

CXQO Machine Learning Data Operations associates support the backend technology which make “Just Walk Out” technology possible for our Amazon Go stores and partners. In this role you won't directly interact with customers, but instead you'll support our computer vision and algorithms.

What We Offer
- Attractive and competitive salary
- Opportunity to work in a world class organization
- Benefits package

**Important Note**:

- This is a work from home role.
- Its mandate for you to have an Internet connection with LAN with a running speed of 40 MBPS.
- Its mandate to have workspace in a secure location away from windows and visibility to others for work from home role
- Its mandate to be based out of Noida/Ghaziabad in order to onboard you for this VCC (Virtual Contact Center) role.

Key job responsibilities

**Job Duties and Responsibilities**:

- Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
- Participate in process improvement to increase the quality, efficiency, and accuracy of your team’s processes.
- Partner with your team manager when your work is delayed or blocked due to technical issues.
- Report issues with tools and software to the development team when necessary.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information
- Proven record of delivery of performance metrics in an Operations environment
- Practical knowledge of data processing needs and trade-offs
- Experience working in virtual environments
- Experience with root cause analysis
- Experience driving process improvement initiatives and/or Lean/6 Sigma training