Sps Team Supervisor

Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment. - English language skills and German is mandatory for this role. - Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. - Demonstrates ability to analyze data, using the data to drive decision making. -Participates in daily Kaizen events to identify and implement process improvement change initiatives. - Fosters a positive team environment and collaboration within the site. - Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers. - Demonstrates effective, clear and professional written and oral communication. - Strong prioritization and time management skills, with a high degree of flexibility. - Ability to embrace constant change with flexibility and good grace. - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. - Demonstrates effective communication, composure, and professional attitude. -Willingness to support several projects at one time, and to accept prioritization as necessary.

Job summary
LOCATION - Del, Virtual Location - (UP, IN).

LANGUAGE REQUIREMENTS (German and English Language)

**Job Description**:
**Responsibilities**:

- Manages performance and behavior of 25-30 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
- Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
- Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
- Participates in daily Kaizen events to identify and implement process improvement change initiatives.
- Conducts Seller interaction audits and provide coaching to improve performance.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

The Team Supervisor (SPS- German) is accountable for creating a high-performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager of 25-30 associates, the Team Supervisor will provide coaching, guidance, and mentor ship to drive achievement of individual and team performance goals. The Team Supervisor is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.

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