Ops | Service Coordinator | Mumbai
2 days ago
Department:Service OperationsReports To:Service Manager / Operations Head Role OverviewThe ServiceCoordinator plays a crucial role in ensuring that firms service functiondelivers same -day resolutions and operates within defined Turnaround Times(TATs). This role demands strong people management, multi -team coordination,and the ability to function effectively in high -pressure, shift -basedenvironments.Key Responsibilities· Ensure same -day closure ofservice calls wherever possible.· Track and enforce adherence tocompany -defined TATs for installation, breakdown, and preventive maintenance.· Follow a closed -loop system —from customer complaint to technician dispatch to final resolution andfeedback.· Coordinate field technicianschedules and work orders using CRM and tracking tools.· Proactively follow up withfield teams, warehouse, technical support, and customer help desk to preventdelays.· Escalate and resolve delays,part shortages, or customer grievances on priority.· Provide proactive updates tocustomers via phone, SMS, or WhatsApp on service milestones.· Handle escalations with empathywhile ensuring resolution within SLA timelines.· Maintain records of calls,schedules, feedback, and closure reports.· Generate daily MIS reports onopen/closed calls, delays, and technician performance. RequirementsWork Requirements· Must be willing to work inrotational shifts, including weekends and holidays as per roster.· Strong multitasking and peoplecoordination skills — handling 50 + technicians daily.· Ability to function effectivelyin a fast -paced, high -pressure service environment.Qualifications & Experience· Graduate in Operations,Business Administration, or related fields.· 4–6 years in serviceoperations, HVAC operations is a plus, facility management, or IoT/tech -enabledfield services.· Familiarity with CRM software,ticketing systems, Excel, WhatsApp Business, and internal dashboards.Key Traits· Strong sense of ownership andurgency.· Excellent coordination andcommunication skills.· Tech -savvy with a logical andprocess -oriented mindset.
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Service Coordinator
2 days ago
Thane, Maharashtra, , India N Human Resources & Management Systems Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description: Service Coordinator| Location: Thane, Maharashtra | Department: Service Operations | Reports To: Service Manager / Operations Head Role Overview The Service Coordinator plays a crucial role in ensuring that firm's service function delivers same -day resolutions and operates within defined Turnaround Times (TATs). This role demands strong...
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Service Coordinator
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Mumbai, Maharashtra, India Wisecor service pvt ltd Full timeRole Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...
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Service Coordinator – HVAC
2 days ago
Mumbai, Maharashtra, , India N Human Resources & Management Systems Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Title: Service Coordinator – HVAC Location: Mumbai Experience: 4 to 8 Years Industry: HVAC / Customer Support / Field Services Employment Type: Full -Time Job Summary: We are seeking a highly skilled Service Coordinator with a strong background in HVAC. Systems to join our team. The ideal candidate will have hands -on experience in customer support,...
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Service Coordinator – HVAC
9 hours ago
Thane, Maharashtra, , India N Human Resources & Management Systems Full time ₹ 2,50,000 - ₹ 5,00,000 per yearJob Description: Service CoordinatorLocation: Thane,MaharashtraDepartment:Service OperationsReports To:Service Manager / Operations HeadCompany: Climate Tech CompanyRole OverviewThe ServiceCoordinator plays a crucial role in ensuring that Circolife's service functiondelivers same -day resolutions and operates within defined Turnaround Times(TATs). This role...
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Service Coordinator
6 days ago
Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...
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Service Coordinator
9 hours ago
Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...
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Ops
2 days ago
India Bloom Consulting Services Full timeNA Experience **5 - 7 years** Offered Salary Notice Period **Not Disclosed** - 5+ years of experience in Ops - Proficiency in AWS services like EC2, Alerting Mechanisms - Cloudwatch - Proficiency in Scripting/automation - Shell/Perl - Proficiency in PL/SQL for automation - DevOps Tools - Wavefront, Splunk, AppDynamics knowledge is a must
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Security Coordinator Mumbai
2 weeks ago
Mumbai, India British Airways Full timeJob Description A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day...
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Service Coordinator
2 weeks ago
Mahim, Mumbai, Maharashtra, India SaffronBizz Solutions LLP Full timeGreetings, We have an excellent opportunity for Service Coordinator Location : Mahim Experience : 2+ years Role: Attend to customer service calls on phone, manage the work allocation thru the service management system, make repair quotations in Tally and interact with the customer for approval, coordinate with services and spares team for completion and...
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Security Coordinator Mumbai
2 weeks ago
Mumbai, Maharashtra, India British Airways Full time**A career without limits** As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day...
