NVOCC Customer Services-Executive

12 hours ago

Chennai, Tamil Nadu, India SHAL Group - SEA HAWK LINES Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Experience Required:
1–2 years

Location:
Mannadi, Chennai

Industry:
Shipping & Logistics / NVOCC (Non-Vessel Operating Common Carrier)

Department:
Customer Service / Operations

Job Summary:

We are seeking a proactive and detail-oriented
Customer Services Executive
with 1–2 years of experience in an NVOCC or Freight Forwarding environment. The ideal candidate will be responsible for providing outstanding customer service, ensuring efficient documentation handling, and coordinating shipment processes in alignment with customer requirements and company procedures.

Key Responsibilities:

  • Serve as the primary point of contact for clients regarding shipment inquiries, bookings, and documentation.
  • Process export/import bookings and coordinate with internal operations, sales, and documentation teams.
  • Handle
    Bill of Lading (B/L)
    issuance, verification, and amendments.

Required Skills & Qualifications:

  • Bachelor's degree (preferred in Logistics, Shipping, or a related field).
  • 1–2 years of experience in customer service within an
    NVOCC or freight forwarding
    environment.
  • Knowledge of international shipping terms (Incoterms), container shipping, and documentation processes.
  • Familiarity with
    Bill of Lading
    , manifests, shipping instructions, and other key documents.
  • Good communication skills (verbal and written) in English.
  • Strong interpersonal and problem-solving abilities.
  • Proficiency in MS Office (Excel, Word, Outlook)

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