Technical Account Manager Data Analytics FL

3 days ago

Pune, Maharashtra, India Eyeglobal Full time ₹ 12,00,000 - ₹ 36,00,000 per year

As a Technical Account Manager, you will be accountable for the following:

  • Onboarding customers successfully post-sale as a white-glove experience and the overall technical success of your assigned customers and driving minimal time to value with Flosum solutions.
  • Advising customers on implementing and optimizing their DevSecOps processes while providing thought leadership on evolving DevSecOps and Salesforce trends
  • Enhancing our customers' software delivery pipelines, increasing efficiency, and improving the overall reliability and scalability of their Salesforce implementations
  • Provide technical guidance and mentorship to development teams, ensuring adherence to DevOps and DevSecOps principles and best practices.
  • Proactively engaging users and managers from both technical and relationship perspectives.
  • Consistently and creatively communicating the value of our products.
  • Encouraging adoption of new features and enhancements, providing training when necessary
  • Ensuring continuous value delivery to support successful customer renewals
  • Managing escalations and touchpoints throughout the customer journey, including scheduling meetings and providing written recaps
  • Able to perform analytics on customer usage data to determine trends and issues in customer usage patterns
  • Gathering product feedback and recommendations from customers; providing a prioritized list to the development team
  • Drafting client-facing documentation, including support articles, FAQs, and product release notes, and participating in regular customer webinars

Qualifications:

  • Bachelors degree in Computer Science, Mathematics, Information Technology, or a related field (or equivalent experience).
  • Five+ years of experience in a Technical Account Manager, Customer Success, or similar role, preferably working with Salesforce and DevOps platforms.
  • In-depth experience with Salesforce development (Apex, Visualforce, Lightning, Salesforce APIs).
  • Expertise in DevOps methodologies, including CI/CD pipelines, version control (Git), and automated deployments, specifically within Salesforce environments.
  • Strong understanding of SDLC processes and experience guiding customers through development-to-production lifecycles.
  • Proficiency in product analytics tools and techniques to assess feature usage and drive customer success.
  • Excellent problem-solving and communication skills, with the ability to explain technical concepts to technical and non-technical stakeholders.
  • Experience with agile methodologies.
  • Proven experience as a DevOps Architect, DevOps Engineer, or a similar role, with a track record of successfully implementing DevOps practices in large-scale projects.
  • Ability to communicate with client technical team members about DevOps Processes
  • You can elicit client needs and prioritize internal product teams
  • You love building relationships, have exceptional communication skills, and are committed to making our customers successful.
  • You are highly organized, have a positive attitude, and are a natural problem solver.
  • You enjoy multi-tasking and working cross-functionally in a collaborative environment.

Preferred Skills:

  • Salesforce certifications (e.g., Platform Developer, Administrator, or Technical Architect) are highly desirable.
  • Previous experience as a release manager and/or with managing DevOps solutions and technologies such as Jenkins and Git
  • A background in technical support, professional services, or technical account management
  • Experience with compliance and security best practices in a Salesforce DevOps environment.
  • Experience with cloud platforms like AWS, Azure, or GCP

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