Deputy Manager

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Quality Manager Job Description Quality Manager oversees quality assurance processes and ensure compliance with industry standards and regulations. The ideal candidate will develop, implement, and maintain quality control systems to enhance product reliability and customer satisfaction. Spearhead Continuous Improvement Process.

Key Responsibilities:

• Develop and enforce quality control policies and procedures.

• Monitor and analyze quality performance metrics.

• Conduct audits, inspections, and risk assessments.

• Ensure compliance with regulatory and industry standards.

• Investigate quality issues and implement corrective actions.

• Collaborate with Operations and other department to enhance quality.

1. Educational Background

• Bachelor's Degree: o Engineering (Mechanical, Industrial, Electrical) Business Administration Manufacturing Quality Assurance or other related fields

2. Work Experience

• Relevant Quality Management Experience

• Leadership Experience: This includes supervising teams, managing quality improvement initiatives, and liaising with other departments.

• Familiarity with Shipping and Logistics cycle is a plus.

3. Skills and Knowledge

• Strong Knowledge of Quality Management Systems (QMS): Familiarity with industry standards and methodologies (ISO 9001, Lean, Six Sigma, etc.) is critical.

• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.

• Problem-Solving Skills: Resolving issues related to product quality and finding solutions to prevent them in the future.

• Communication Skills: Ability to communicate clearly with internal teams and external stakeholders, especially when explaining quality requirements or presenting reports.

• Attention to Detail: Ensuring products or services meet the required standards and identifying issues before they become problems.

• Project Management: Ability to lead and manage quality improvement projects effectively.

4. Continuous Improvement Mindset

• Experience in running ideation sessions and leading process improvement projects within the organization with significant benefits.
• Familiarity in Process Improvement Methodologies.

• Knowledge and familiarity with automation principles and methodologies.