MS Dynamics 365 F&O Functional Consultant Support

6 hours ago

Mumbai, Maharashtra, India Cart Geek Full time

Job Summary
We are seeking a dynamic and detail-oriented MS Dynamics 365 F&O Functional Consultant to join our support and change management team. The ideal candidate will have hands-on experience in supporting live MS Dynamics 365 F&O environments, managing change requests, and ensuring smooth business operations through effective issue resolution and process enhancements.

Experience Required:
2 to 5 Years

Location:
[Mumbai Onsite]

Employment Type:
Full-Time

Key Responsibilities

  • Provide functional support for MS Dynamics 365 F&O modules including Finance, Procurement, Inventory, and Supply Chain.
  • Manage and resolve incidents, service requests, and change requests in a timely manner.
  • Conduct impact analysis for proposed changes and ensure alignment with business processes.
  • Collaborate with business users to gather requirements and translate them into functional specifications.
  • Configure and test changes in MS Dynamics 365 F&O, ensuring minimal disruption to operations.
  • Work with technical teams to implement and validate system changes.
  • Maintain documentation for support activities, change logs, and configuration updates.
  • Participate in user training, UAT, and post-deployment support.
  • Monitor system performance and proactively identify areas for improvement.

Required Skills & Qualifications

  • 25 years of experience in a functional support role with MS Dynamics 365 F&O or Dynamics AX.
  • Strong understanding of ERP business processes in finance and operations.
  • Experience in issue resolution, change management, and system configuration.
  • Familiarity with Lifecycle Services (LCS), Azure DevOps, and ticketing systems.
  • Excellent communication and stakeholder management skills.
  • Bachelors degree in Business, Finance, IT, or a related field.

Preferred Skills

  • Microsoft Dynamics 365 certifications (e.g., MB-300, MB-310).
  • Exposure to Power Platform, SQL, or reporting tools like Power BI.
  • Experience in ITIL-based support environments.

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