CGEM Collaboration Account Executive

7 days ago

Bengaluru, Karnataka, India Cisco Full time US$ 90,000 - US$ 1,20,000 per year

Job Summary:
The Collaboration Account Executive will be responsible for driving collaboration solutions and services within the hiring space, with a specific focus on engaging in region India teams as part of our global accounts sales programs. This role involves working as part of the local support team in India to manage relationships, identify opportunities, and deliver tailored collaboration solutions to meet hiring and recruitment needs. The role will also emphasize enhancing
workplace experience
and
customer experience solutions
to achieve measurable outcomes. Building and maintaining strong relationships within India, while ensuring compliance with local regulations, will be a critical component of this position. Additionally, the candidate must develop a deep understanding of how Cisco products and applications are built, architected, and deployed to deliver business outcomes.

Key Responsibilities:

  • Account Management: Build and maintain strong relationships with hiring managers, recruiters, and other stakeholders in global accounts headquartered in the US, while fostering connections within India.
  • Solution Selling: Identify opportunities to integrate Cisco's collaboration tools (e.g., Webex, Calling, Contact Center and Devices) to enhance efficiency, productivity and engagement.
  • Workplace and Customer Experience: Drive initiatives that improve workplace and customer experiences by leveraging Cisco's collaboration and experience management platforms.
  • Stakeholder Collaboration: Partner with internal teams, including staffing representatives and business operations, to ensure seamless implementation of collaboration solutions.
  • Global Coordination: Act as a liaison between the US-based headquarters and the local support team in India to ensure alignment and effective communication.
  • Data Analysis: Leverage analytics tools to track collaboration tool adoption, identify trends, and provide actionable insights to improve sales outcomes.
  • Process Optimization: Work with the Join & Connect team to streamline hiring workflows and ensure alignment with Cisco's end-to-end selling methodology.
  • Product Expertise: Develop a deep understanding of Cisco products and applications, including their architecture and deployment, to deliver tailored business outcomes.

Qualifications:

  • Proven experience in account management or sales, preferably in the SaaS or collaboration solutions space.
  • Familiarity with Cisco's collaboration tools and products.
  • Strong analytical skills to interpret data and provide insights.
  • Excellent communication and presentation skills.
  • Ability to work in a matrixed organization and collaborate with cross-functional teams.
  • Knowledge of local regulations and compliance requirements in India.

Preferred Skills:

  • Knowledge of Cisco's services portfolio and sales methodologies.
  • Experience in driving adoption of collaboration tools in a corporate environment.
  • Ability to manage multiple accounts and prioritize tasks effectively.

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