Lead Consultant _ Microsoft Dynamics 365 Field Services

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant _ Microsoft Dynamics 365 Field Services

In this role we are looking for a highly skilled and motivated Microsoft Dynamics 365 Customer Engagement (CE) Developer with hands-on experience in the Field Service application. The ideal candidate will have a strong understanding of Dynamics 365 customization, configuration, and extension using Power Platform and .NET, with proven ability to deliver scalable CRM solutions aligned to business needs.
Key Responsibilities:
. Design, develop, and implement solutions in Dynamics 365 CE, with a focus on Field Service module.
. Customize entities, business process flows, forms, views, workflows, and plugins.
. Develop Power Automate flows and canvas/model-driven Power Apps.
. Integrate Dynamics 365 CE with external systems via APIs and middleware.
. Collaborate with business analysts, solution architects, and functional consultants to understand requirements and translate into technical solutions.
. Participate in code reviews, deployments, and system testing.
. Provide post-implementation support and enhancements as needed.
Qualifications we seek in you
Minimum Qualifications / Skills

. Experience in Dynamics 365 CE (Customer Service, Sales, and Field Service).
. Strong experience in customizing D365 using C#, JavaScript, Plugins, Custom Workflows.
. Power Automate (Flows), Power Apps (Canvas & Model-driven).
. Good understanding of Field Service capabilities: work orders, scheduling, resources, agreements, inspections, and mobile app.
. Experience with Dataverse, Web API, and Azure DevOps.
. Proficiency in C#, .NET, and REST API integration. Dual write setups
. Strong understanding of Microsoft security model and role-based access control.
Preferred Qualifications/ Skills

. Microsoft Certified: Power Platform or Dynamics 365 Functional/Developer Associate.
. Experience in deploying and supporting solutions in a production environment.
. Exposure to Agile/Scrum methodologies.
. Strong problem-solving and analytical skills.
. Good communication and collaboration skills across functional teams.
. Ability to work independently in a fast-paced, dynamic environment.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.