Digital Markets Client Service Associate

5 days ago

Mumbai, Maharashtra, India JPMC Candidate Experience page Full time US$ 90,000 - US$ 1,20,000 per year

Join J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader in banking, markets, and investor services. We are trusted by the world's most important corporations, governments, and institutions in over 100 countries. Our Digital Client Services team is dedicated to creating a new digital client service experience, combining data, intelligence, and a platform-mindset to deliver exceptional value.

Job Summary:
As an Assistant Vice President in the Digital Client Support team, you will enhance organizational efficiency and deliver outstanding client service. You will collaborate with Technology, Product, and Business teams, utilizing data insights to recommend solutions for improving Client Experience. Acting as a liaison between product management and internal communications, you will work cross-functionally to achieve team objectives.

Job Responsibilities:

  1. Assist in developing a vision and roadmap for initiatives.
  2. Continuously assess business challenges and recommend strategies.
  3. Support proprietary applications for various clients.
  4. Provide client service support for VIP/top-tier clients.
  5. Offer technical support for JP Morgan Markets portal applications.
  6. Apply Design Thinking and customer-centric problem-solving.
  7. Contribute to scalable solutions for client needs.
  8. Support simple process changes and create team artifacts.
  9. Utilize data and analytics for product development.
  10. Conduct analysis and user interviews to identify needs.
  11. Prepare and present data-driven recommendations.

Required Qualifications, Capabilities, and Skills:

  1. Maintain a flexible mindset for detailed and broader perspectives.
  2. Demonstrate an entrepreneurial spirit with minimal direction.
  3. Exhibit strong problem-solving and collaboration skills.
  4. Possess exceptional organizational and time management skills.
  5. Collaborate effectively with engineering and design teams.
  6. Be comfortable with Design Thinking and user-centered practices.
  7. Proficient in data analytics tools for business analysis.

Preferred Qualifications, Capabilities, and Skills:

  1. Engage and collaborate with AI and Machine Learning partners.
  2. Experience in fintech or broader financial services sector.
  3. Familiar with UX design and product ideation.
  4. Ability to influence stakeholders without direct authority.
  5. Adapt to changing business expectations.
  6. Manage multiple responsibilities efficiently.
  7. Strong communication and presentation skills.

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