Client Service Associate

Description: Join J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader in banking, markets, and investor services. We are trusted by the world's most important corporations, governments, and institutions in over 100 countries. Our Digital Client Services team is dedicated to creating a new digital client service experience, combining data, intelligence, and a platform-mindset to deliver exceptional value.

Job Summary: As an Assistant Vice President in the Digital Client Support team, you will enhance organizational efficiency and deliver outstanding client service. You will collaborate with Technology, Product, and Business teams, utilizing data insights to recommend solutions for improving Client Experience. Acting as a liaison between product management and internal communications, you will work cross-functionally to achieve team objectives.

Job Responsibilities:

- Assist in developing a vision and roadmap for initiatives.

- Continuously assess business challenges and recommend strategies.

- Support proprietary applications for various clients.

- Provide client service support for VIP/top-tier clients.

- Offer technical support for JP Morgan Markets portal applications.

- Apply Design Thinking and customer-centric problem-solving.

- Contribute to scalable solutions for client needs.

- Support simple process changes and create team artifacts.

- Utilize data and analytics for product development.

- Conduct analysis and user interviews to identify needs.

- Prepare and present data-driven recommendations.

Required Qualifications, Capabilities, and Skills:

- Maintain a flexible mindset for detailed and broader perspectives.

- Demonstrate an entrepreneurial spirit with minimal direction.

- Exhibit strong problem-solving and collaboration skills.

- Possess exceptional organizational and time management skills.

- Collaborate effectively with engineering and design teams.

- Be comfortable with Design Thinking and user-centered practices.

- Proficient in data analytics tools for business analysis.

Preferred Qualifications, Capabilities, and Skills:

- Engage and collaborate with AI and Machine Learning partners.

- Experience in fintech or broader financial services sector.

- Familiar with UX design and product ideation.

- Ability to influence stakeholders without direct authority.

- Adapt to changing business expectations.

- Manage multiple responsibilities efficiently.

- Strong communication and presentation skills.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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