It Service Desk Analyst

4 days ago


Mumbai, Maharashtra, India NeoSOFT Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Key Responsibilities:

  • Provide first-level technical support to users via phone, email, chat, or in-person.
  • Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
  • Support and maintain Windows OS, MS Office applications, and common business software.
  • Manage user accounts, password resets, and access control in Active Directory.
  • Handle incidents, requests, and service tickets using ITSM/ticketing tools (e.g., ServiceNow, Jira, or ManageEngine).
  • Perform regular maintenance, patch updates, and antivirus monitoring.
  • Assist with basic network troubleshooting (LAN/WAN, Wi-Fi connectivity, IP configuration).
  • Provide support for remote users via VPN, Remote Desktop, or other remote access tools.
  • Maintain documentation for processes, configurations, and support tickets.
  • Escalate unresolved issues to higher-level support teams when necessary.

    Role & responsibilities

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