It Service Desk Analyst
4 days ago
Key Responsibilities:
- Provide first-level technical support to users via phone, email, chat, or in-person.
- Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
- Support and maintain Windows OS, MS Office applications, and common business software.
- Manage user accounts, password resets, and access control in Active Directory.
- Handle incidents, requests, and service tickets using ITSM/ticketing tools (e.g., ServiceNow, Jira, or ManageEngine).
- Perform regular maintenance, patch updates, and antivirus monitoring.
- Assist with basic network troubleshooting (LAN/WAN, Wi-Fi connectivity, IP configuration).
- Provide support for remote users via VPN, Remote Desktop, or other remote access tools.
- Maintain documentation for processes, configurations, and support tickets.
- Escalate unresolved issues to higher-level support teams when necessary.
Role & responsibilities
Preferred candidate profile
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