
Technical Customer support executive
5 days ago
- Provide technical assistance and support to customers related to our ERP software.
- Troubleshoot software, hardware, and network issues raised by clients.
- Assist customers in installation, configuration, and usage of MaxxERP software.
- Escalate complex technical issues to the development team when necessary.
- Maintain proper documentation of support requests and resolutions in the ticketing system.
- Ensure service-level agreements (SLA) are met, including callbacks and issue resolution within defined timelines.
- Provide periodic feedback to the development team for software improvements based on customer issues.
- Educate customers on best practices and software usage.
Job Types: Full-time, Walk-In
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- English, Hindi, Tamil (Preferred)
Work Location: In person
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