Technical Customer support executive

5 days ago


Egmore, Tamil Nadu, India MBS Full time ₹ 1,20,000 - ₹ 1,80,000 per year
  • Provide technical assistance and support to customers related to our ERP software.
  • Troubleshoot software, hardware, and network issues raised by clients.
  • Assist customers in installation, configuration, and usage of MaxxERP software.
  • Escalate complex technical issues to the development team when necessary.
  • Maintain proper documentation of support requests and resolutions in the ticketing system.
  • Ensure service-level agreements (SLA) are met, including callbacks and issue resolution within defined timelines.
  • Provide periodic feedback to the development team for software improvements based on customer issues.
  • Educate customers on best practices and software usage.

Job Types: Full-time, Walk-In

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • English, Hindi, Tamil (Preferred)

Work Location: In person



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