Technical Support Manager

4 days ago

Delhi Gurugram NCR Noida, India Airtel Full time US$ 90,000 - US$ 1,20,000 per year

We're Hiring: Technical Support Manager (6-10 yrs) Education B.E./B.Tech/MCA in Computer Science, IT, Electronics, or related field.

Were looking for a Technical Support Manager with solid hands-on experience in application support, APIs, databases, and system monitoring someone who can lead the ops vertical and keep things running smoothly, no matter what.

What You'll Do:

  • Lead the application support team and oversee daily operations
  • Be the go-to person for escalations and critical issues
  • Ensure SLAs are met including after-hours support when needed
  • Monitor enterprise applications, respond to incidents, and resolve issues fast
  • Perform RCA and drive permanent fixes
  • Strong command over APIs testing , databases (SQL), logs, and troubleshooting
  • Work with logs, database queries, and infrastructure to maintain stability
  • Coordinate releases, patches, and upgrades
  • Keep internal documentation and knowledge bases updated
  • Support Dev/Infra teams during escalations
  • Participate in on-call support rotation
  • Excellent communication and team leadership skills
  • Tech Stack & Tools We Use:
  • Monitoring & Logging: Kibana, Grafana, AppDynamics, Prometheus, Zabbix, Dynatrace
  • Version Control: GitHub
  • General Skills: System troubleshooting, alerting, DevOps & QA collaboration

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