Assistant General Manager

Job Title: Assistant General Manager (AGM) - Talent Management

Job Summary: We are seeking a dynamic and experienced AGM/DGM - Talent Management to join our team. The ideal candidate will have a strong background in talent management, attrition control, retention strategies, and employee engagement in ITES / Healthcare Industry. This role will be responsible for implementing change management and culture-building initiatives, ensuring adherence to new processes and policies, and achieving team goals related to attrition and retention. A significant focus will be on business partnering, coaching, and proactive engagement with line managers to drive organizational success.

Key Responsibilities:

• Change Management & Culture Building: Ensure new processes and policies are implemented and adhered to.
• Attrition & Retention: Achieve team goals with respect to attrition control (less than 2% per month) and retention of the top 20%.
• Employee Connects, SKIP Discussions, RAG Analysis: Take ownership, be aware of team issues, and be accessible, trustworthy, and empathetic. Complete RAG analysis on time and maintain overall RAG accuracy at 85%.
• Team Management: Ensure team goals are met, process adherence, and team engagement levels are maintained.
• Employee Engagement (EE) Activities: Roll out policies/processes, educate staff, and ensure discipline and performance processes are adhered to. Follow the EE calendar and ensure trackers are updated.
• Special Projects: Handle special and dedicated projects assigned to the individual.
• Cross-Functional Support: Provide necessary support for talent acquisition and other ad-hoc recruitment activities.

Essential Functions:

• Business Partnering: Partner with local leadership and line managers to align people programs with business needs. Act as a trusted advisor on all people-related matters.
• Coaching and Development: Provide coaching and development support to line managers, helping them to effectively manage their teams and drive engagement.
• Proactive Engagement: Engage proactively with line managers to identify and address potential issues before they escalate. Foster a culture of open communication and continuous improvement.
• Employee Relations: Provide hands-on employee relations support, addressing concerns in a timely, empathetic, and compliant manner in consultation with HR leadership.
• Onboarding and Retention: Collaborate on onboarding, retention, and employee experience initiatives with the broader HR team.
• Feedback Mechanisms: Coordinate employee feedback mechanisms (e.g., surveys) and assist with action planning and reporting to relevant parties.
• Data-Driven Insights: Leverage HR data and reporting tools to support recommendations and identify opportunities for improvement. Drive Quarterly Business Reviews (QBR) to share this data and HR insights with identified department leaders.
• Compliance and Policy Management: Assist in resolving and communicating HR-related compliance matters, policy roll-outs, investigations, performance management appeals, and compensation management, escalating as needed.
• OKRs and Continuous Improvement: Recommend and own HR quarterly OKRs on matters that improve operations, systems, or processes.

Experience:

• 14+ years of progressive HR Business Partner experience, preferably in an ITES / Healthcare or high-growth environment.
• Demonstrated sense of strong ownership, time management, and the ability to juggle multiple priorities and work effectively across multiple time zones.
• Strong working knowledge of Indian labor laws and HR compliance.
• Experience handling employee relations and coaching managers on performance and engagement.
• Familiarity with HR systems such as WorkDay, or similar platforms.

Knowledge, Abilities & Skills:

• Effective communicator with strong interpersonal and problem-solving skills.
• An analytical mindset with experience using data to support decisions.
• Highly organized, proactive, and able to thrive in a fast-paced environment.
• Comfortable working across time zones and with remote teams.
• A collaborative team player who reflects Responsive values.

If you are interested, please send your updated profiles to:

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*For more information, reach out to HR Pushparaja at *