Servicenow CSM Developer

5 days ago


Bengaluru Hyderabad, India Tata Consultancy Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Dear Professional,

Greetings from TATA CONSULTANCY SERVICES LIMITED

Thank you for exploring career opportunities with Asia's largest IT company

Exciting # Job Opportunities for # Experienced Professionals

TCS is hiring SERVICENOW CSM DEVELOPER

Total Experience Range: 5- 12 years

Mode of Interview: ONLINE

Location: PAN INDIA

Job Description:

Required Skills: ServiceNow, CSM Modules, JavaScript

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Technical Competency

  • Experience supporting Customer Service organizations (3+ years)
  • Develops UI forms, fields, notifications, and workflows
  • Maintains JavaScript server/client code
  • Builds reports, gauges, and home pages
  • Maintains service level agreement (SLA) data and monitors SLA workflows
  • Creates new service catalog requests and items with variables
  • Creates, monitors, modifies, and publishes workflows with approvals
  • Searches, populates, and customizes the CSM knowledge base(s)
  • Creates access control rules
  • Knowledge of ServiceNow applications and interrelationships
  • Experience with implementing ServiceNow processes and functions
  • Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
  • Integration experience with CRM and ERP systems
  • Web Services integration experience
  • Certified System Administrator [CSA]
  • ServiceNow CSM Fundamentals

Behavioral competency

  • Effective communication skills with both non-technical and technical audiences (verbal and written)
  • Excellent Interpersonal skills to work with the project team members collaboratively
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)


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