Medical Officer

4 days ago

Chandigarh, Chandigarh, India Apollo Health and Lifestyle (AHLL) Full time ₹ 4,00,000 - ₹ 12,00,000 per year
  • To answer both clinical and non-clinical patient queries on phone, email, chat, skype etc or in person.
  • To participate and work for the Outreach camps or any patient awareness related marketing activities.
  • To encourage the patients and increase the number of footfalls and overall treatments.
  • To nurture and handhold leads and patients during their treatment cycle.
  • Responsible for counselling the patients about the benefits and risks of IVF transparently to enable the conversion of appropriate cases. Manage and resolve all complaint queries as per Apollo protocols.
  • Counsel patients for improved health related outcomes at the hospitals, clinics explain the procedure in detail to the patients.
  • Handle telephonic queries of the patients and conduct telephonic counselling for them.
  • Provide regular and timely information to the patients regarding any change in instructions or any other related information.
  • Responsible for counselling of all the new patients.
  • Meet patients at regular intervals as advised.
  • Collate health records related data from consenting patients.
  • Handling patient queries and providing response.
  • Provide patient support by coordinating with Patient Care Team, Nurses Pharmacists Maintain Donor patients database Counseling and selection of Donor and surrogates.
  • Responsible for making discharge summary.
  • Responsible for completing the consent form and handover to nursing team.
  • To encourage patients for support group meetings and conduct one such meeting every week and document the proceedings.
  • To support the centre in any promotional and social activities like corporate programs, awareness sessions etc.

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