Software Engineer- Technical Support

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Software Engineer

We're looking for a Software Engineer (PC, IICS) to join our Global Customer Support team in Bangalore, India. We support hybrid work.

You will report to our Technical Support Manager.

(Global Customer Support – APAC and EMEA region)

Technology You'll Use Informatica product knowledge, on-prem and Cloud Databases like Oracle, SQL Server, PostgreSQL, Snowflake, Databricks, ADLS, Troubleshooting, and technical support for the diagnosing, troubleshooting, repairing, and debugging of complex software.

As an integral part of the Global Customer Support team, you will provide technical support for Informatica PowerCenter, CDI-PC, and its working products.

Your Role Responsibilities? Here's What You'll Do

• Resolve complex technical issues related to our software products via telephone and email/internet.
• Participate in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
• Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.
• Active participation in upskilling of the team and be future ready to handle all technical and customer management scenarios.

What we would like that you have on your experience list

• 2+ years of Database Administrative experience with Relational Database with DBs like Oracle or MS-SQL is preferable.
• Practical experience in databases like PostgreSQL, Snowflake, Azure, Databricks, and Streaming platforms like Kafka is desirable.
• Fundamental understanding of Cloud ecosystems like AWS, Azure, or GCP.
• Experience in multiple operating systems such as Windows, UNIX/Linux
• Data Replication, Data Warehousing fundamentals, and Knowledge of ETL and data management are desirable.
• Prior experience in Informatica PowerCenter, Data Warehousing or any ETL tool is desirable. Individuals who have been in PowerCenter Administrative and Development roles are highly preferred.

What We'd Like to See

• Work on issues requiring analytical, often requiring the application of defined procedures to determine appropriate action.
• Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issues.
• Approach complex technical issues with varying perceptions and make use of opportunities to create productivity tools.
• Work and provide regular reports for management that measure the effectiveness of the technical support function.

Role Essentials

• BA/BS or equivalent educational background is preferred.
• Minimum 2+ years of relevant professional experience.

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.