Credit Controller

3 days ago

Chennai, Tamil Nadu, India Brandwatch Full time ₹ 5,00,000 - ₹ 10,00,000 per year
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow Empower your impact at Cision. Be seen, be understood, be you.

The Credit Controller is responsible for managing client accounts and ensuring timely, accurate collection processes across the organization. In this role, you will perform complex credit and collection activities, maintain strong customer relationships, support team operations, and work closely with internal and external stakeholders to minimize bad debt. This role requires excellent communication, organizational, and problem-solving skills.

Key Responsibilities:

1. Customer Relationship Management

  • Serve as the primary point of contact for accounts, addressing customer inquiries and disputes with a solution-oriented approach.
  • Organize and lead debt resolution meetings with clients and internal stakeholders, building strong working relationships to prevent and resolve payment issues.
  • Assist clients with payment processes, including guiding them through online portals, invoicing details, and payment methods.

2. Debt Collection

  • Contact customers regarding overdue payments through phone calls, emails, and letters.
  • Negotiate payment arrangements and settlements.
  • Monitor and resolve queries or disputes related to unpaid invoices.
  • Escalate issues as needed to senior management or external collections agencies.

3. Receivables & Reporting

  • Maintain accurate records of all communications with customers regarding outstanding balances.
  • Prepare and submit reports on outstanding debts, collections progress, and trends.

4. Customer Relationships

  • Maintain professional relationships with customers while ensuring prompt payment.
  • Assist customers with queries relating to invoices, payment terms, and account balances.

5. Continuous Improvement

  • Identify and recommend improvements to the credit control process.
  • Stay up-to-date with industry best practices, payment trends, and legal requirements.

Qualifications:

  • Experience: Minimum of 1–2 years in credit control, accounts receivable, or a related finance role. Experience with international collections or working with diverse customer bases.
  • Technical Skills: Comfortable working with finance systems such as NetSuite, Salesforce, and Excel. Able to navigate and update records confidently, generate reports, and learn new tools quickly.
  • Communication & Negotiation: Strong communication and negotiation skills, with the ability to work effectively with clients and internal stakeholders.
  • Skills: High level of attention to detail and accuracy. Strong organizational skills with the ability to manage multiple accounts simultaneously.
  • Education: A relevant qualification in finance, accounting, or credit management
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and follow @Cision on Twitter Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 by Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process

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