Logistics Executive

1 week ago

Mumbai, Maharashtra, India Pilgrim Full time ₹ 15,00,000 - ₹ 30,00,000 per year

About Us:

Client:

Pilgrim is a fast-paced, vegan personal care & cosmetics company dedicated to creating

high-quality, innovative products that enhance the lives of our customers. With a

commitment to excellence and sustainability, we are looking for a strong Logistics

Executive to join our team and contribute to our mission.

Hiring Organization:

Emiza is a rapidly expanding, tech-driven third-party logistics (3PL) warehouse service

provider that offers end-to-end fulfilment solutions to a wide spectrum of customers.

Roles & Responsibilities:

  1. Order Journey and Fulfilment Tracking:

  2. Track the end-to-end order journey for all B2C and B2B orders, from order creation

to delivery.

  • Record, track & regularly review Warehouse & Delivery Partners' performance

against aligned Service Level Agreements (SLAs) & suggest areas for improvement to

the teams.

  • Coordinate with logistics partners to ensure on-time and accurate pick-ups from the

Warehouse and deliveries to the Customers.

  • Provide regular updates to customers on order status.

  • Take complete ownership of B2B customer documentation

  • Share regular projections with the Warehouse & Delivery Partner teams for better

planning & execution

  • Anticipate any risks proactively & work with the relevant teams to resolve & restrict

negative impact

  1. Discrepancy and Returns Management:

  2. Investigate and resolve discrepancies in orders, such as quantity or quality issues.

  3. Handle return requests promptly and in accordance with company policies.

  4. Implement preventive actions to minimize future discrepancies and returns.

  5. Tracking B2C order RTOs & B2B order RTVs to identify trends & identify solutions to

control such returns in alignment with Warehouse & Delivery Partners

  1. Maintaining Performance Reports & Dashboards:

  2. Fill Rate performance

  3. On-shelf & Warehouse availability

  4. Order to delivery Turn-around Time (TAT)

  5. Cost performance

  6. Discrepancy report

  7. Inward performance & accuracy

  8. Warehouse Standard Operating Procedure (SOP) Deployment:

  9. Ensure that the company SOPs are being diligently followed across the warehouse

irrespective of new employees working on the process

  • Guiding the Warehouse & Delivery Partner staff in case of any queries, concerns,

special circumstances

  • Conducting periodic and regular inventory audits and cycle counts to maintain

inventory accuracy & evaluate process adherence

  • Continually reviewing ; improving SOPs basis regular process feedback

  • New Logistics Partners Identification & Onboarding

  • Identify new partners basis market feedback & proven performance to deploy

  • Track & build logistics network for optimal delivery performance

Experience –
2-5 years of supply chain experience

Education
– A bachelor's degree in a relevant field

Skills:

  • Basic Understanding of Warehousing & Logistics operations.

  • Strong analytical and problem-solving skills.

  • Good communication and interpersonal skills.

  • Ability to work collaboratively in a fast-paced environment.

  • Computer-savvy with a working knowledge of MS Excel

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