Senior Manager Training

1 day ago


Gurgaon, Haryana, India Spes Manning Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Hiring for Senior Manager Training & Quality

80% quality, 20% training; experience in international voice/ chat

Location: Gurgaon

Experience: 12+ years

CTC : 28 lpa including 6% variables

Profile and Experience:

  • 12+ years of industry experience in Quality & Training domains in contact center customer service domain.
  • Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.
  • Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
  • Strong client-facing skills with excellent communication, negotiation and conflict management skills.
  • Strong Process Knowledge and Compliance to Multiple Audit procedures.
  • Thorough knowledge of MS office tools like Power point & excel are critical for the job
  • Experience in implementing innovative solutions and driving technologies, automation.
  • Analytical acumen and the ability to streamline complex processes.

Interested applicants can share cv to

References are welcomed.



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