
Senior Manager Training
1 day ago
Hiring for Senior Manager Training & Quality
80% quality, 20% training; experience in international voice/ chat
Location: Gurgaon
Experience: 12+ years
CTC : 28 lpa including 6% variables
Profile and Experience:
- 12+ years of industry experience in Quality & Training domains in contact center customer service domain.
- Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.
- Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
- Strong client-facing skills with excellent communication, negotiation and conflict management skills.
- Strong Process Knowledge and Compliance to Multiple Audit procedures.
- Thorough knowledge of MS office tools like Power point & excel are critical for the job
- Experience in implementing innovative solutions and driving technologies, automation.
- Analytical acumen and the ability to streamline complex processes.
Interested applicants can share cv to
References are welcomed.
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