Senior Group Manager

7 days ago

Gurgaon, Haryana, India WNS Global Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Key Responsibilities:

  1. Strategic Planning & Execution:
    • Develop and execute a long-term training strategy aligned with business goals and operational requirements.
    • Identify skill gaps, design learning programs, and implement effective training roadmaps.
    • Collaborate with senior leadership to align training objectives with organizational growth plans.
  2. Training Design & Delivery:
    • Oversee the development of training content, including process-specific, soft skills, and leadership development modules.
    • Ensure delivery of high-quality training programs through in-person, virtual, and blended learning methods.
    • Evaluate and improve training methodologies for enhanced knowledge retention and performance impact.
  3. Performance Management:
    • Assess training effectiveness through feedback, assessments, and data-driven performance metrics.
    • Partner with Operations and Quality teams to drive improvements in productivity, compliance, and service quality.
    • Monitor individual and team performance, identifying trends and implementing corrective training plans.
  4. Leadership Development & Coaching:
    • Lead, mentor, and coach a team of trainers, ensuring continuous professional growth and high performance.
    • Design leadership development programs to build a strong talent pipeline within the organization.
  5. Stakeholder Engagement:
    • Collaborate with clients, internal teams, and external vendors to ensure training programs meet expectations and evolving business needs.
    • Present insights and progress reports to senior leadership, demonstrating the impact of training initiatives.
Qualifications
  • Education: Bachelor's degree in business, Human Resources, or related field (Master's preferred).
  • Experience: 7–10 years in training and development, with at least 4 years in a leadership role within a BPO or similar fast-paced environment.
  • Expertise in LMS platforms, e-learning tools, and instructional design techniques.
  • Proven ability to lead high-performing teams and manage large-scale training programs.
  • Exceptional communication, presentation, and stakeholder management skills.
  • Strong analytical mindset with experience in performance metrics and ROI measurement.
  • Flexibility to adapt to changing business needs and deliver results under tight deadlines.

  • Deputy Manager – IT/IS

    2 days ago

    Gurgaon, Haryana, India Senior Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionSenior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive prices.Senior...

  • Group Manager

    2 days ago

    Gurgaon, Haryana, India Lattice Technologies Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About us: 1Lattice is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice...

  • Group Product Manager

    2 weeks ago

    Gurgaon, Haryana, India Apeejay Stya Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Walter Bushnell is seeking an experienced and dynamic Group Product Manager (GPM) to lead our marketing efforts in the General segment. The ideal candidate will be responsible for strategic planning, brand management, team leadership, and driving growth initiatives for assigned product portfolios.Key Responsibilities:Develop and implement...

  • Group Manager

    3 days ago

    Gurgaon, Haryana, India WNS Global Services Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Group Manager - Finance (FP&A - 4 to 8 years of experience) Gurgaon Location (Business Finance) Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with...

  • Senior Manager Product

    38 minutes ago

    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Senior Group Manager

    4 days ago

    Gurgaon, Haryana, India WNS Global Services Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Group Manager - Pricing (EU Finance) - REF63927N Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable...

  • Senior IT Systems Manager

    2 days ago

    Gurgaon, Haryana, India Economist Group Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Who we areWe are an organisation that exists to drive progress. That's the "red thread" that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical...

  • Group Commercial Manager

    2 days ago

    Gurgaon, Haryana, India Mirago Managed Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    **Role Summary:The Group Commercial Manager is responsible for leading the commercial strategy, contract management, pricing governance, and risk mitigation across multiple business units and geographies (India & UAE). This role is pivotal in ensuring all customer contracts, vendor agreements, and sales proposals are profitable, compliant, and commercially...

  • Information Security Manager- .one

    2 days ago

    Gurgaon, Haryana, India group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job summary:As Information Security Manager at / , you will serve as a critical link between global security functions and local business units, ensuring seamless adoption of group-provided security services while driving stakeholder alignment. This role requires an outgoing professional with exceptional coordination skills, a deep understanding of Indian...

  • Group Manager

    2 days ago

    Gurgaon, Haryana, India WNS Global Services Full time ₹ 12,00,000 - ₹ 25,00,000 per year

    Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...