Senior Group Manager
3 days ago
Senior Group Manager - HPS Process Training - REF56951R
Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.
Job DescriptionKey Responsibilities:
- Strategic Planning & Execution:
- Develop and execute a long-term training strategy aligned with business goals and operational requirements.
- Identify skill gaps, design learning programs, and implement effective training roadmaps.
- Collaborate with senior leadership to align training objectives with organizational growth plans.
- Training Design & Delivery:
- Oversee the development of training content, including process-specific, soft skills, and leadership development modules.
- Ensure delivery of high-quality training programs through in-person, virtual, and blended learning methods.
- Evaluate and improve training methodologies for enhanced knowledge retention and performance impact.
- Performance Management:
- Assess training effectiveness through feedback, assessments, and data-driven performance metrics.
- Partner with Operations and Quality teams to drive improvements in productivity, compliance, and service quality.
- Monitor individual and team performance, identifying trends and implementing corrective training plans.
- Leadership Development & Coaching:
- Lead, mentor, and coach a team of trainers, ensuring continuous professional growth and high performance.
- Design leadership development programs to build a strong talent pipeline within the organization.
- Stakeholder Engagement:
- Collaborate with clients, internal teams, and external vendors to ensure training programs meet expectations and evolving business needs.
- Present insights and progress reports to senior leadership, demonstrating the impact of training initiatives.
- Education: Bachelor's degree in business, Human Resources, or related field (Master's preferred).
- Experience: 7–10 years in training and development, with at least 4 years in a leadership role within a BPO or similar fast-paced environment.
- Expertise in LMS platforms, e-learning tools, and instructional design techniques.
- Proven ability to lead high-performing teams and manage large-scale training programs.
- Exceptional communication, presentation, and stakeholder management skills.
- Strong analytical mindset with experience in performance metrics and ROI measurement.
- Flexibility to adapt to changing business needs and deliver results under tight deadlines.
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