Associate, Global Technical Support

As the global leader in high-speed connectivity Ciena is committed to a people-first approach Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth well-being and belonging We re a technology company that leads with our humanity driving our business priorities alongside meaningful social community...

About the Role: Grade Level (for internal use): 08 The Role: Senior Associate, Technical Support The Team: You will have the opportunity to work within a Global team setting that contributes directly to a client base to ensure client satisfaction. The Impact: Ensures that client concerns and requests are resolved in a timely, efficient,...

About the Role: Grade Level (for internal use): 07The Team: Responsible team (24/7) for all aspects of the in-office product technical support for all the enterprise products. In-office support involves monitoring and responding to email and phone queries to resolve issues with feeds, file format, API, first-level data research, and ad hoc project...

Job DescriptionResponsibilities:- Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting- Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial...

About the Role: Grade Level (for internal use): 07 The Team: The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. As a member of the Client...

Job DescriptionAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. Were a technology company that leads with our humanitydriving our business priorities alongside meaningful...

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

The Impact:Being the nerve center, you will be the face of the organization for our clients. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover. The top financial institutions in the world will ask you to figure out things they are unable to...

Job Description:About the Role:What's in it for you:Responsibilities:​What We're Looking For:What's In It For You?Our Purpose:Our Values:Benefits:Our benefits include:Equal Opportunity Employer S&P Global

How You Will Contribute:Provide expert level technical consultation to the GCC organization when requested. Provide trend analysis on customer cases and drive improvements to the Ciena PLC (product Life Cycle) process. Connect with Design and manufacturing on problems / issues found in the field and Drive DFS (Design for Serviceability)/ and DFO (Design...