Associate, Client Support

2 weeks ago


Gurgaon, Haryana, India S&P Global Market Intelligence Full time
Job Description

Responsibilities:

- Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
- Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments which account for over $2 billion in annual revenue for S&P Global
- Assist with training and mentoring new hires as a seasoned associate after demonstrating expertise in best practices and product knowledge
- Make suggestions in regards to product usability, presentation, and data quality
- Work with Senior Associates on projects which improve and develop subject matter expertise.
- Partner with clients to identify template opportunities and guide them through our template building process

What we're looking for:

Basic Qualifications

- Minimum of a Bachelor degree in Economics or Finance and/or relevant work experience required
- Succinct communication skills
- Strong collaboration skills
- Strong financial knowledge or knowledge of the global economy
- Proficient ability to navigate and use common computer programs

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