Customer Support Executive

2 weeks ago

New Palasia Indore Madhya Pradesh, India Immer Organic Full time ₹ 15,000 - ₹ 1,80,000 per year

Job Title: Customer Support Executive (Female)

Location: [Indore]

Employment Type: Full-Time

Department: Customer Service / Support

Job Summary:

The Customer Support Executive will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience through prompt, efficient, and professional communication. This role requires strong interpersonal skills, problem-solving ability, and a customer-first mindset to maintain client satisfaction and loyalty.

Key Roles and Responsibilities:

  • Customer Interaction
  • Respond to customer queries via phone, email, chat, or in-person in a timely and courteous manner.
  • Provide accurate product or service information to customers.
  • Issue Resolution
  • Identify, investigate, and resolve customer complaints or concerns efficiently.
  • Escalate unresolved issues to the appropriate department or supervisor when necessary.
  • Record Keeping
  • Maintain detailed and accurate records of customer interactions, complaints, feedback, and actions taken.
  • Update CRM or customer databases regularly.
  • Customer Feedback and Relationship Management
  • Collect and analyze customer feedback to suggest service improvements.
  • Build and maintain positive relationships to enhance customer loyalty.

Required Skills and Qualifications:

  • Bachelor's degree
  • Prior experience in customer service or related field.
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and conflict resolution skills.

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person

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