Customer Support Executive

2 days ago

New Palasia Indore Madhya Pradesh, India Immer Organic Full time

**Job Title**: Customer Support Executive (Female)

**Location**: [Indore]
**Employment Type**: Full-Time
**Department**: Customer Service / Support

**Job Summary**:
The Customer Support Executive will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience through prompt, efficient, and professional communication. This role requires strong interpersonal skills, problem-solving ability, and a customer-first mindset to maintain client satisfaction and loyalty.

**Key Roles and Responsibilities**:

- **Customer Interaction**:

- Provide accurate product or service information to customers.
- **Issue Resolution**:

- Identify, investigate, and resolve customer complaints or concerns efficiently.
- Escalate unresolved issues to the appropriate department or supervisor when necessary.
- **Record Keeping**:

- Maintain detailed and accurate records of customer interactions, complaints, feedback, and actions taken.
- Update CRM or customer databases regularly.
- **Customer Feedback and Relationship Management**:

- Collect and analyze customer feedback to suggest service improvements.
- Build and maintain positive relationships to enhance customer loyalty.

**Required Skills and Qualifications**:

- Bachelor’s degree
- Prior experience in customer service or related field.
- Excellent communication skills (verbal and written).
- Strong problem-solving and conflict resolution skills.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time

Ability to commute/relocate:

- New Palasia, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 8962434569

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