CS Conversion Agents

2 days ago

Delhi, Delhi, India Blue Planet Marketing Management L.l.c Full time US$ 40,000 - US$ 80,000 per year

Role & responsibilities

  • Engage with prospective customers through chat, phone call and email etc.
  • Proactively assist registered clients in completing their deposit process.
  • Troubleshoot and resolve deposit-related issues, including payment failures, delays, and user errors.
  • Respond to client concerns promptly via chat, email, and phone support channels.
  • Guide clients step-by-step through the deposit journey while ensuring they feel supported and informed.
  • Escalate technical or complex cases to the relevant internal teams, ensuring timely resolution.
  • Track and follow up with clients who've initiated but not completed a deposit.
  • Maintain accurate records of all interactions and updates in the CRM/support system.
  • Collaborate with Sales, Tech, and Payment teams to streamline the deposit experience

Preferred candidate profile

  • It is work from home role, candidates from India only.
  • Required languages: English and Hindi (Both MUST BE fluent in spoken and written)
  • Bachelors degree or equivalent experience in Business, Communications, or related field.
  • 1–2 years of experience in sales, customer service, or a conversion-focused role.
  • Strong communication and interpersonal skills.
  • Familiarity with CRM systems and support tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Comfortable working in a fast-paced, target-driven environment.

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