Front Office Receptionist- 3 Star Hotel
18 hours ago
About the company: Adoor based 3 star hotel
A front office executive in a 3-star hotel acts as the main point of contact for guests, responsible for handling check-ins and check-outs, managing reservations and guest inquiries, providing excellent customer service, processing payments, and coordinating with other hotel departments like housekeeping to ensure a smooth and pleasant guest experience. They maintain accurate guest records, manage the front desk area, and are expected to uphold hotel standards and policies.
Key Responsibilities
- Guest Services: Greet guests warmly, manage their registration and room assignments, and provide information about hotel services and amenities.
- Reservations & Check-ins/Check-outs: Handle new reservation requests, confirm bookings, process payments, and manage the checkout process efficiently.
- Communication & Support: Answer phone calls, respond to emails, and relay messages to guests and staff.
- Problem-Solving: Address guest complaints, resolve conflicts, and handle emergencies to ensure guest satisfaction.
- Administrative Tasks: Prepare daily reports, update guest records, manage front desk supplies, and perform other clerical duties to support hotel operations.
- Coordination: Liaise with housekeeping to confirm room readiness and communicate guest requests or issues to other departments as needed.
- Financial Management: Compute bills, collect payments, and balance the cash drawer accurately.
Key Skills & Qualifications
- Exceptional customer service and interpersonal skills.
- Strong communication, problem-solving, and conflict resolution abilities.
- Familiarity with front office software and reservation systems.
- Attention to detail and strong organizational skills.
- Teamwork and coordination with other hotel departments.
- A friendly, welcoming, and professional demeanor.
- Flexibility to work different shifts, including weekends and holidays.
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Flexible schedule
- Internet reimbursement
Ability to commute/relocate:
- Pathanamthitta, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Front office : 2 years (Preferred)
Work Location: In person
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