
Branch Manager
2 days ago
Position - Branch Manager - Agency channel / Direct channel
KEY RESPONSIBILITIES
Service through relationship management
- Establishing and strengthening relationship with the allocated customer base.
- Ensure retention of customers in his/her allocated Book of Relations (existing customer database).
- Act as single point of contact for customers for any customer query/complaint.
- Identify financial goals of customers and providing financial planning assistance.
- Competition Analysis for giving professional advice to customer
- Fix self appointments everyday from the given customer database as per the campaign Sales
- Focus on cross-sell & up-sell opportunity in allocated customers. Ensure successful completion of licensing as per MLI standards
Key Relationships (Internal /External)
- Internal HR/Trainers/Supervisors/Peers
- External- Customers Key competencies/skills required
- Process & Result orientation
- Customer centricity & relationship building
- Basic Computer Knowledge.
- Good communication skills- English and regional language
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