Technical Support Engineer
1 day ago
Technical Support Engineer
Location: Connaught Place, Delhi
Type: Full-Time
About the Role
We are looking for an experienced
Technical Support Engineer
for our technical support team and ensure smooth resolution of partner and customer issues. The role requires both
technical expertise
and a
customer-first mindset
to support B2B travel agents and partners using our travel technology platforms.
Key Skills & Responsibilities
- Strong technical understanding of SaaS, APIs, and travel systems (GDS, NDC, LCC, hotel extranets, payment gateways).
- Ability to independently handle day-to-day queries and manage critical escalations.
- Skilled at managing critical issues under pressure, ensuring strict SLA compliance without exceptions.
- Excellent communication skills to coordinate with multiple internal and external stakeholders.
- Advanced problem-solving and analytical thinking in real-time scenarios.
- Proficiency in XML and JSON (hands-on expertise required).
- Mandatory experience in API testing with Postman.
- Practical exposure to ticketing tools (e.g., Freshdesk, Jira, Trello).
- Proven hands-on experience with Kibana and SQL for monitoring, troubleshooting, and reporting.
Qualifications & Experience
- Bachelor's degree
in Computer Science, IT, or a related field. - 2–5 years of proven experience
in technical support . - Prior experience in
Travel Tech, OTA, or SaaS
is highly preferred.
Why Join Us?
- Be part of a
fast-growing Travel Tech company
transforming the B2B travel ecosystem. - Opportunity to work on
cutting-edge platforms
impacting thousands of agents and partners. - Collaborative, growth-oriented, and innovative work environment.
** Please note the role is only for B. Tech qualified candidates.
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