Client Service Executive

2 weeks ago

Kodambakkam, Tamil Nadu, India Crest climber software solution pvt ltd Full time ₹ 1,23,846 - ₹ 3,87,861 per year
  • A client service executive builds and maintains strong relationships with clients by acting as a primary point of contact to address their needs, resolve issues, and ensure satisfaction with a company's products or services. Key responsibilities include understanding client requirements, coordinating with internal teams, providing information, and preparing reports. The role requires excellent communication, problem-solving, and organizational skills.

Core responsibilities

  • Relationship management: Build and maintain strong, long-lasting relationships with clients.
  • Client support: Act as the main point of contact for clients, addressing inquiries, handling complaints, and resolving issues promptly.
  • Needs assessment: Understand client needs and communicate them effectively to internal teams.

  • Internal coordination: Work with internal departments to ensure client requirements are met and that deliverables align with client expectations.

  • Service delivery: Coordinate the delivery of products and services and ensure they meet or exceed client expectations.

  • Reporting: Prepare and present regular reports on client activities, performance, and revenue to both the team and clients.

Key skills and qualifications

  • Communication: Excellent verbal and written communication skills are essential for interacting with clients and internal teams.

  • Problem-solving: Strong analytical and problem-solving abilities are needed to diagnose issues and find effective solutions.

  • Interpersonal skills: Ability to build rapport, handle difficult conversations calmly, and work effectively with others. Organization: Ability to manage multiple clients and tasks, prioritize effectively, and meet deadlines.

  • Technical proficiency: Familiarity with CRM software and Microsoft Office Suite is often required.

  • Industry knowledge: Having in-depth knowledge of the company's products and services is a significant asset.
  • Chennai Candidates and Freshers only
  • Below 30 ages candidates
  • Tamil candidates only

Job Types: Full-time, Fresher

Pay: ₹10, ₹32,727.86 per month

Benefits:

  • Food provided

Work Location: In person

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