Tech Mahindra SMART Academy for Healthcare

2 weeks ago

Delhi, Delhi, India Zigsaw Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Job Description Roles and Responsibilities:
  • Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.
  • Planning for students' Practical experience, ward assignments and trainings in consultation with the HOD Academics.
  • Planning of curriculum with the cooperation and collaboration of the HOD Academics.
  • Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.
  • Preferred Team handling exposure of patient care coordinators.
  • Inbuilt empathy towards the patient and patient relatives.
  • Knowledge of Hospital Billing components for IPD and OPD.
  • Experience of handling TPA coordination and TPA queries for cashless facility.
  • Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.
  • Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.
  • Proficient in training to provide outstanding services and ensure customer satisfaction.
  • To educate students on how to address customer concerns and complaints promptly and professionally.
  • To respond to customer needs and requests in a timely manner.
  • Competent in teaching telephone etiquettes and resolve queries.
  • To train to resolve billing concerns of customers and handle card and cash transactions.
  • Knowledge of healthcare operations and quality parameters.
  • Excellent communication, IT Skills and people skills.
Desired Skill Sets:
Excellent facilitation and interpersonal skills Good written and spoken English knowledge. Good IT skills. Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded, and resilient.Education/Experience
  • Experience Minimum 2 years of Clinical experience with one year of experience in working in Hospital billing department or 2-4 years of experience in Hospital Management.
  • Qualification MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 8 to 10 years of experience.

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