MS Dynamics CRM Field Service Management

20 hours ago

Hyderabad, Telangana, India Cloud Angles Digital Transformation Full time

Position Overview:

We are looking for an experienced Dynamics 365 Developer with a strong background in Field Service Management (FSM) to join our growing team. The ideal candidate will have hands-on experience developing and customizing solutions in Microsoft Dynamics 365 Field Service, as well as experience in integrating these solutions with various back-end systems and third-party services. This role involves working on the customization of field service modules, developing custom plugins, workflows, and providing enhancements to meet business needs within the Field Service domain.

Primary Skills:

Dynamics CRM 365 (Field Service), C#, .NET Framework

Required Skills:

  • Customize and extend the Field Service Management (FSM) functionality within Dynamics 365, including the configuration of Work Orders, Service Agreements, Booking Orders and Scheduling and Dispatching features.
  • Implement and configure service scheduling, resource scheduling, and mobile device integration to optimize field operations.
  • Design, develop, and implement custom Plugins and Workflows to automate field service processes and integrate with other systems and tools.
  • Create custom actions and custom workflow steps to handle complex logic and automate business rules within Dynamics 365 Field Service.
  • Develop solutions for integrating IoT devices (Internet of Things) into Dynamics 365 for real-time data tracking, remote diagnostics, and predictive maintenance features is a plus.
  • Support and enhance Dynamics 365 Field Service Mobile app, optimizing it for field technicians.
  • Integrate with PowerApps to build custom mobile apps or field solutions for technicians.
  • Solid experience working with Dynamics 365 Field Service (FSM) module, including configuration and customization of entities, workflows, scheduling, work orders, and service agreements.
  • Knowledge on the complete Work Order life cycle in Field Service module.
  • Experience with Field Service Scheduling, Resource Scheduling Optimization (RSO) and mobile solutions for technicians.
  • Familiarity with Internet of Things (IoT) technologies and how they can be integrated into Dynamics 365 Field Service for predictive maintenance, remote diagnostics, and real-time data collection.
  • Experience in developing Azure functions and Azure Logic Apps.
  • Experience in developing Reports within Dynamics CRM.
  • Microsoft certifications in Dynamics CRM (Field Service) and PowerApps is a plus.

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