
CRE (Customer Relationship Executive)
3 days ago
Role: Customer Relationship Executive
Location: Surat
Preferred Immediate Joiners – Max 15 Days
Key Responsibilities:
- Handle customer queries and concerns via phone, email & Chat.
- Manage customer subscriptions – onboarding, renewals, and support.
- Maintain accurate customer records, feedback, and issue logs using Excel/Google Sheets.
- Generate daily/weekly reports related to customer interactions and subscription performance.
- Coordinate with internal departments (Operations, Sales, etc.) for smooth issue resolution.
- Support in backend tasks for the daily operations of company's subscription/daily segment.
- Report early to the office if required, as per operational needs related to daily order cycles.
Required Skills & Qualifications:
- Good Excel knowledge – basic formulas, data entry, and report preparation.
- Strong communication and problem-solving skills.
- Detail-oriented and organized with a customer-first attitude.
- Fresher candidates welcome with a willingness to learn and work in a fast-paced environment.
- Must be comfortable with early reporting schedules as per business needs.
Additional Notes:
- This is a purely in-office role.
- No field visits or travel involved.
Job Type: Permanent
Pay: Up to ₹400,000.00 per year
Work Location: In person
Speak with the employer
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