Adobe Campaign

2 weeks ago

Greater Chennai Area, India Wipro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job description:

Adobe Campaign

Role Purpose


• Provide advisory, consulting, and technical implementation services to customers on Adobe Experience Platform and Adobe Journey Optimizer


• Assess customer requirements, pain points, goals and make recommendations on solution architecture, design and roadmap


• Configure Adobe Experience Platform services like Identity Service, Data Storage Layer, Profile dataset, Real-time Customer Profile etc.


• Implement data ingestion from various sources like CRM, MPNs, Website data, Mobile apps using APIs, Experience Data Model (XDM), schemas and mappers


• Create customer, visitor and product audiences using segments and AI/ML powered segments


• Configure destinations to activate audiences in channels like email, Journey Optimizer, Ad Cloud

and CRM systems


• Implement Journey Optimizer features like journey orchestration, triggers, automations, actions, messages and offers


• Develop custom applications, workflows and APIs to extend the platform as per customer needs


• Troubleshoot technical issues, debug and optimize performance of customer implementations


• Provide post go-live support, enhancements, maintenance and upgrades for customer solutions


• Conduct product training, knowledge transfer and share best practices


• Continuously track product updates and improve solution recommendations for evolving customer needs

͏

Deliver

No.
Performance Parameter
Measure
1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT2.AutomationProcess optimization, reduction in process/ steps, reduction in no. of tickets raised3.Skill upgradation# of trainings & certifications completed, # of papers, articles written in a quarter͏

Mandatory Skills: Adobe Campaign .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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