Credit Card Non-Fraud Disputes Analyst and AML Analyst

1 day ago

Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

TCS BPS IS HIRING for Credit Card Non-Fraud Disputes Analyst and AML Analyst - Level 1 role at Chennai

Kindly go through the norms below and apply only if its relevant for

Job Role: Credit Card Non-Fraud Disputes and AML Analyst

Job Location: Chennai

Experience required:

  • 2 to 8 years of work experience in Credit Card Non-Fraud Disputes and AML Analyst Servicing domain

Job Requirement:

  • Any full-time graduate
  • Immediate joiners are preferred.
  • Willingness to work in night shifts.
  • Mode of Salary credit should be through banks from all the employers (No cash in hand)
  • All educational and employment documents are mandatory to have.

Skill Requirement:

  • Experience in AML alert management system and hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer.
  • Review of Manual referrals generated by different areas of the bank.
  • Review and analysis on Low, Medium and High-Risk accounts
  • Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).
  • Analyze customer complaints and transaction histories to identify discrepancies
  • Good Analytical skills, excellent judgment, logic and reasoning
  • Being Flexible for Working in Multiple Shifts
  • Computer literate and strong familiarity with credit financial analysis techniques
  • Excellent verbal and written communication and interpersonal skills
  • Ability to work independently in a Team environment

Job Description:

  • Conduct enhanced due diligence research of individuals, institutions and trust through LexisNexis and other internet tools.
  • Interact with Bank management on suspicious transactions conducted by customers.
  • Prepare and review Loan accounts, RDC (Remote Deposit Capture), Wire Transfers and Monetary Instrument reports
  • Use transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity.
  • Ensure compliance with client SLAs, internal controls and regulatory guidelines
  • Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines
  • Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution
  • Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality
  • Hands-on experience of VISA cards
  • Experience with Dispute management applications (Pega or Quavo) and processing platforms
  • Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identifying root causes and recommending corrective actions
  • Proven experience in handling escalations and complex dispute investigations

"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.

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