Quality Analyst

3 days ago

Gurgaon HO Gurugram Haryana, India Ziraya Business Solution Pvt limited Full time ₹ 3,00,000 - ₹ 4,00,000 per year

ob Description: Quality Analyst – Sales (Ziraya)

Budget: ₹3–4 LPA

Work Mode: Onsite

Shift Timing: 10 AM to 7 PM

Week Off: Sunday fixed

We're looking for a Quality Analyst who can listen between the lines and help shape every sales call into a confident, compliant and customer-friendly conversation. If you enjoy sharpening communication and guiding sales teams toward excellence, this role sits right in your groove.

Key Responsibilities

  • Audit and evaluate sales calls for insurance products to ensure accuracy, clarity and impact.
  • Identify gaps in agents' pitch, communication style and customer engagement.
  • Ensure all calls meet insurance sales regulations and internal compliance standards.
  • Track customer experience patterns and highlight areas where conversations can be enhanced.
  • Coach and train agents on call scripts, communication tone and objection-handling techniques.
  • Prepare weekly and monthly quality reports and share insights with team leads to drive improvement.

Requirements

  • Excellent spoken English with strong clarity and articulation.
  • Minimum 1–2 years of sales or call quality experience (insurance preferred but not mandatory).
  • Ability to analyze conversations and provide constructive, actionable feedback.
  • Skilled in documentation, reporting and performance tracking.
  • Comfortable working with fast-moving sales teams.

Job Type: Full-time

Benefits:

  • Health insurance

Job Type: Full-time

Pay: ₹300, ₹400,000.00 per year

Application Question(s):

  • Do you have at least 1–2 years of experience in sales calling or call quality auditing (preferably in insurance)? (Yes/No)
  • Are you confident in analyzing sales calls and providing clear, actionable feedback to agents? (Yes/No)
  • Please describe your experience managing a 20–25 member team, including your key responsibilities and the results you achieved.

Work Location: In person

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