Quality Analyst

4 hours ago


Gurugram Haryana India, IN TP Full time

We’re Hiring – Quality Analyst || Technical Process || Gurgaon


  • Process: Technical Support


What You’ll Do:


  • Monitor and evaluate calls to ensure service excellence & process adherence


  • Identify training opportunities and provide actionable feedback


  • Conduct performance audits and RCA for quality deviations


  • Prepare detailed weekly & monthly quality reports


  • Collaborate with operations & training teams to improve customer journey



What We’re Looking For:


  • Minimum 1–3 years of QA experience in a technical process (Voice/Non-Voice)


  • Strong analytical & problem-solving skills


  • Excellent communication & soft skills


  • Knowledge of QA tools, quality frameworks & calibration processes


  • Ready to work in rotational shifts & week offs


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