Store Incharge

1 week ago

Mumbai, Maharashtra, India Bigbasket Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Responsible forstore metrics: OTD, Write off, complaints, attrition.


• Monitor & analyze key reports & take appropriate action that will help achieve metrics like OTD, WriteOff, DER, and customer complaint


• Ensure timely GRN, PRN, Cycle count, and FEFO expiry process is followed.
• Recruitment, Training & Logistics


• Coordinate with zonal HR to provide optimal staffing.


• Co-ordinate with the training team to ensure the new hire training calendar is up to date


• Attrition and Absenteeism Management
• Onboarding/ Issuing Warning letters, Rostering.


• Ensure rosters are created & people are following Counsel, coach


• Reward & recognition programs conducted.


• Timely warnings are given to defaulters.


• Ensure all processes should be followed end to end


• Monitoring live dashboards and resolving any bottlenecks in operations.


• Drive & review process compliance in store. Desired Profile:


• Knowledge in Warehouse & LMD operations


• People Management


• Good communication and verbal skills


• Strong Leadership and team management abilities


• Management proficiencies

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