HR Recruiter

About the Dolly Chaiwala Private Limited

The Dolly Chaiwala Private Limited is a revolutionary franchise-based brand in the food and beverage industry, built on the philosophy that success comes through hard work and charisma, not just formal education. With a fast-growing network of outlets across India and internationally, Dolly Chaiwala is more than a chai business — it's a cultural movement that blends style, quality, and people power.

The HR Executive will play a central role in managing people operations, ensuring our teams across outlets, franchises, and corporate functions feel supported, valued, and motivated while upholding the Dolly Chaiwala culture.

Key Responsibilities

1. Recruitment & Franchise Staffing

· Manage hiring for outlet staff, franchise employees, and corporate roles.

· Develop recruitment campaigns aligned with Dolly Chaiwala's youthful and charismatic brand image.

· Build talent pipelines for future outlet expansions (India & international).

· Ensure new hires embody the brand's energy, hospitality, and customer-first culture.

2. Employee Lifecycle Management

· Oversee on-boarding, induction, and training programs for new recruits.

· Maintain employee records across outlets, franchise units, and corporate office.

· Handle employee transfers, confirmations, resignations, and exit formalities.

3. Payroll & Compliance

· Coordinate attendance, payroll processing, and statutory compliances (PF, ESIC, Shops & Establishment Act, etc.).

· Ensure compliance with labour laws across different states and franchise outlets.

· Support internal and external HR audits.

4. Employee Engagement & Culture

· Design and execute engagement initiatives, rewards programs, and celebrations across outlets and offices.

· Act as the first point of contact for employee grievances, resolving issues with empathy and fairness.

· Drive initiatives that promote Dolly Chaiwala's vibrant, hardworking-yet-fun work culture.

5. Performance & Growth

· Support performance appraisal processes, target setting, and feedback mechanisms.

· Identify training needs and coordinate brand-specific learning sessions (including Dollyetes Training Programme).

· Promote growth opportunities within the franchise model to retain talent.

6. Training & Development

· Coordinate product knowledge, service standards, and brand-behavior training.

· Support leadership development programs for outlet managers and franchise partners.

· Track training effectiveness and maintain L&D records.

7. HR Policy & Standardization

· Draft, update, and enforce HR policies suitable for franchise outlets and corporate structures.

· Ensure consistency of HR practices across all Dolly Chaiwala locations.

· Stay updated with HR and F&B industry best practices.

Skills & Competencies

· Excellent people management and communication skills.

· Strong organizational and multitasking ability in a fast-paced environment.

· Knowledge of HR software/HRIS and payroll systems.

· Familiarity with F&B or retail workforce challenges (shift schedules, frontline staff, high-volume hiring).

· Problem-solving mindset with fairness, confidentiality, and empathy.

Qualifications & Experience

· Bachelor's/Master's in HR, Business Administration, or related field.

· Both Fresher and Experienced Candidates may apply (preferably 6 months – 3 years of HR experience in F&B, retail, or franchise-based business preferred).

· Exposure to multi-location HR management is an advantage.

---